Client: Private Healthcare Company Specialising in Care and Rehabilitation
Sector: Healthcare
Solution: Nationwide CCTV Maintenance and Support
Number of Sites Covered: 150
CCTV Systems Managed: 30 to 200 cameras per site

Overview: For the past three years, Choice Networks has been the trusted partner providing comprehensive daily CCTV maintenance services across 150 sites for a private healthcare company that specialises in care and rehabilitation. Each site, equipped with between 30 to 200 CCTV cameras, requires ongoing support to ensure the safety and security of staff, patients, and facilities.

The Challenge: With a vast network of care and rehabilitation sites spread across the UK, our client faced the challenge of maintaining the security of their facilities, many of which had older analogue CCTV systems nearing the end of their lifecycle. Additionally, certain areas of the sites had blind spots that required additional coverage to ensure total security. The healthcare provider needed a reliable partner to maintain, upgrade, and monitor their CCTV systems and ensure fast resolution of any issues that arose.

Our Solution: Choice Networks implemented a robust CCTV maintenance service across all 150 sites, ensuring the highest levels of security and operational efficiency. Our dedicated CCTV support team manages faults and service requests through a specialised ticketing system, allowing us to respond promptly to any issues that may arise.

Key features of our solution include:

System Upgrades: Over the course of our partnership, we have upgraded multiple sites from outdated analogue systems to modern digital solutions, ensuring enhanced image quality and system reliability.

Blind Spot Coverage: We addressed areas of concern by installing additional cameras in blind spots, ensuring complete coverage across each site.
Fast Response Times: All faults are logged through a dedicated ticket queue or via email, with same-day action taken to resolve the issue. We aim to have all faults resolved within 48 hours, providing our client with peace of mind.
Nationwide Coverage: Our team services sites across the UK, ensuring every location benefits from the same high level of support and maintenance, regardless of geography.
Training and Support: In addition to maintenance, we provide ongoing training and support to site and clinical managers, ensuring they can confidently operate the CCTV systems. This training includes:

Software Installation and Use: We help staff install and manage CCTV software on laptops and PCs.
System Troubleshooting: Our team provides guidance on resolving common issues, such as camera failures, NVR (Network Video Recorder) malfunctions, time syncing, and re-aligning cameras if vandalised.
Remote and On-Site Support: We provide both remote and on-site support, ensuring that every issue is handled efficiently, with minimal disruption to the facility.
Results: Choice Networks’ ongoing CCTV maintenance service has significantly improved the security and operational efficiency across the client’s 150 care and rehabilitation sites. Our proactive maintenance and fast response times ensure that the healthcare provider can focus on delivering quality care, knowing that their security systems are in expert hands. With continuous support and system upgrades, we have helped reduce security risks and ensure comprehensive surveillance coverage across all facilities.

Why Choice Networks for CCTV Maintenance?

Choice Networks deliver customised CCTV maintenance solutions for healthcare providers, ensuring reliability, safety, and peace of mind. Our partnership with this leading private healthcare company is a testament to our commitment to providing top-tier security solutions that support the unique needs of healthcare environments across the UK.